Last updated: August 23, 2026
This Pre-Contract Information is provided before a customer places an order through the GOGOLI online store.
It explains the identity of the seller, the principal characteristics of GOGOLI products, the ordering and payment process, production and delivery arrangements, applicable costs, cancellation and withdrawal rights, complaint procedures, product-safety information, and other matters relevant to a distance sale.
This document must be read together with the information displayed on the relevant product page, in the cart, at checkout, and in the policies and contractual documents linked before payment.
Nothing in this Pre-Contract Information excludes, restricts, or replaces any mandatory consumer right, legal guarantee, product-safety protection, privacy right, or legal remedy that applies to the customer’s order.
1. SELLER, OPERATOR, AND MANUFACTURER
The GOGOLI online store is operated by:
Legal name: Gönül Köseoğlu
Trading name: GOGOLI
Status: Natural person operating under the trading name GOGOLI
Location: İstanbul, Türkiye
Email: gogolihandmade@gmail.com
Website: gogolihandmade.com
GOGOLI is the trading name used by Gönül Köseoğlu. GOGOLI is not a separate legal entity from its operator.
Unless expressly stated otherwise on a product page, Gönül Köseoğlu, trading as GOGOLI, is the manufacturer and seller responsible for products offered through the GOGOLI online store.
Further seller and contact information is available in the GOGOLI Legal Notice and Contact Information page.
2. TECHNICAL ECOMMERCE PLATFORM
The GOGOLI online store uses Shopify as its technical ecommerce platform.
Shopify may provide website hosting, checkout, customer-account, order-management, payment-support, security, fraud-prevention, privacy-preference, and related technical functions.
Shopify is not the manufacturer or seller of GOGOLI products and does not manufacture, own, inspect, pack, dispatch, or fulfil the products offered by GOGOLI.
Payments may be processed by independent payment providers displayed at checkout, including iyzico, banks, card networks, or other authorised payment services.
Delivery may be performed by postal operators, couriers, logistics providers, customs representatives, and destination-country delivery partners.
The use of a third-party platform or service provider does not by itself transfer GOGOLI’s responsibilities as manufacturer or seller to that provider.
3. DOCUMENTS FORMING PART OF THE PRE-CONTRACT INFORMATION
The information provided before an order includes, to the extent applicable:
This Pre-Contract Information
The relevant product page
The product title and description
Product photographs and videos
The selected product, variant, colour, size, material, or other option
The stated measurements and size information
The stated material and fibre composition
Care, use, storage, and safety information
The product price
The selected quantity
Any discount displayed before payment
Any tax, duty, or import information displayed before payment
The production or processing estimate
The delivery destination and available shipping service
The shipping charge displayed at checkout
The final order summary
The Terms of Service
The Returns, Refunds & Cancellations Policy
The Shipping Policy
The Privacy & Data Protection Policy
The Cookie Policy and privacy-preference tools
The Legal Notice
The Distance Sales Agreement
The Transaction Guide
The GPSR Product Safety Information, where applicable
Any written bespoke or personalised-order specifications approved by the customer
Any other information provided before payment that is expressly stated to form part of the order
The product page, cart, checkout, policies, and applicable written specifications must be read together.
The exact product, quantity, selected options, price, discount, shipping charge, applicable tax or duty treatment, and total amount payable for an individual order are those displayed to the customer in the final checkout summary before the order is submitted.
This structure allows the general legal information to remain in one document while the product-specific and order-specific information is generated from the relevant product record, cart, and checkout.
4. PRINCIPAL CHARACTERISTICS OF THE PRODUCTS
GOGOLI offers handmade, hand-finished, small-batch, limited-quantity, ready-to-ship, made-to-order, bespoke, and personalised products.
Products may include:
Handmade crochet or knitted garments
Wearable textile accessories
Bags, clutches, pouches, phone bags, and related accessories
Products made from textile, paper yarn, leather components, metal components, or similar craft materials
Blankets, throws, table textiles, coasters, placemats, lace pieces, trims, motifs, and decorative home textiles
Handmade fashion accessories and costume jewellery not intended for children
Crochet earrings, brooches, bandanas, headbands, and similar accessories
Other GOGOLI handmade products expressly described on the relevant product page
The principal characteristics of each product are stated on the relevant product page and may include:
Product type
Intended use
Materials and fibre composition
Colour
Dimensions
Garment measurements
Size guidance
Weight, where relevant
Construction and finishing details
Closure, lining, strap, handle, or accessory information
Care and storage instructions
Production status
Processing or production estimate
Product identifier, SKU, or model
Warnings and safety information
Items included in the purchase
The customer must review the complete product page and selected options before ordering.
Where a material, measurement, colour, texture, fit, weight, care requirement, intended use, or other characteristic is essential to the customer’s decision, the customer should contact GOGOLI before placing the order.
5. HANDMADE CHARACTER AND REASONABLE VARIATIONS
GOGOLI products are individually handmade or hand-finished.
Reasonable variations may occur in:
Stitch tension
Motif placement
Dimensions
Shape
Yarn or material texture
Colour distribution
Surface character
Finishing
Placement of naturally varying decorative components
The appearance of handmade joins or transitions
These small and reasonable differences are part of the handmade character of the product and do not, by themselves, constitute a defect.
Photography, lighting, screen settings, device displays, and differences between yarn, leather, fabric, paper yarn, dye, metal, or other material-production batches may cause minor visual or colour differences.
Handmade measurements may include a reasonable tolerance expressly stated on the product page or reasonably arising from the construction and material concerned.
This does not limit the customer’s rights where a product is materially different from its description, incorrectly made, damaged, unsafe, or legally defective.
6. PRODUCT IMAGES, MODELS, PROPS, AND FIT
GOGOLI takes reasonable care to present products accurately.
Product photographs and videos provide a visual reference but cannot guarantee that colours will appear identically on every screen or under every lighting condition.
Decorative objects, styling items, clothing, furniture, flowers, packaging props, mannequins, models, or other items appearing in an image are not included unless the product description expressly states that they form part of the purchase.
Where a product is shown on a model, the appearance, drape, length, proportions, and fit may differ from person to person.
Model height, measurements, usual size, and the size shown are contextual information only and do not replace the product’s stated measurements.
Before ordering a garment or wearable item, the customer is responsible for:
Reviewing the complete product measurements
Reviewing the size information
Comparing the measurements with a similar item where appropriate
Considering their own measurements, proportions, and preferred fit
Contacting GOGOLI before ordering where information is unclear
A difference between how a product appears on the model and how it appears on the customer is not, by itself, a defect where the supplied product corresponds materially to the stated description, photographs, measurements, and size information.
7. MATERIALS, ALLERGIES, AND SENSITIVITIES
The materials and fibre composition available to GOGOLI will be stated on the product page.
Products may contain or include materials such as:
Cotton
Wool
Acrylic
Polyester
Paper yarn
Leather or leather components
Metal components
Dyes
Adhesives
Linings
Fasteners
Chains
Buttons
Decorative materials
Packaging or finishing materials
The exact composition varies by product and, where applicable, by selected yarn or material version.
Customers with a known allergy, sensitivity, or material restriction must review the disclosed composition and contact GOGOLI before ordering where additional information is required.
Customers should provide only information reasonably necessary for the order and should not send unnecessary health or sensitive personal information.
Nothing in this section excludes any mandatory product-safety obligation or right.
8. PRODUCT STATUS AND AVAILABILITY
A product page may identify an item as:
Ready to ship
Made to order
Available in a standard design
Available in a standard size
Available with selectable options
Bespoke
Made according to personal measurements
Clearly personalised
One of a kind
Limited quantity
Unavailable or sold out
Product availability may change before an order is accepted.
Adding a product to the cart does not reserve it unless the store expressly states otherwise.
Where a product or required material becomes unavailable before acceptance, GOGOLI may decline the order and refund any amount collected for the affected item.
GOGOLI will not arbitrarily cancel an accepted consumer order where doing so would violate mandatory law.
9. MADE-TO-ORDER, BESPOKE, AND PERSONALISED PRODUCTS
A product is not automatically non-returnable merely because it is handmade or produced after an order is placed.
A standard made-to-order product that has not been individually personalised remains subject to any mandatory withdrawal rights applicable to the customer.
A bespoke or personalised product may be created or materially modified according to a customer’s requested:
Personal measurements
Non-standard dimensions
Size
Length
Shape
Fit
Colour or material combination
Motif arrangement
Construction change
Name
Initials
Wording
Monogram
Placement
Other individually agreed specification
Before dedicated production or material preparation begins, GOGOLI may require the customer to approve in writing:
Measurements
Colours
Materials
Design details
Motif arrangements
Personalised wording
Production estimate
Price
Other individual specifications
The customer is responsible for reviewing those specifications carefully.
Once the customer has approved the specifications and dedicated production or material preparation has begun, changes or cancellation may no longer be possible where permitted by applicable law.
Products made to the customer’s individual specifications or clearly personalised may be excluded from change-of-mind withdrawal or return rights where permitted by applicable law.
This exception does not remove rights relating to products that are damaged, defective, unsafe, incorrect, or materially different from the approved specifications.
10. PRICE, CURRENCY, TAXES, AND ADDITIONAL CHARGES
The product price is displayed on the product page and confirmed in the checkout summary.
Prices are displayed in the currency shown on the store or at checkout.
The exact amount payable for the order is the amount displayed in the final checkout summary before payment, subject to the correction of an obvious and legally correctable error.
The checkout summary may include:
Product price
Quantity
Variant or selected option
Discount
Shipping charge
Tax collected at checkout, where applicable
Duties or import charges collected in advance, where applicable
Other agreed charges
Final total
No optional additional payment will be added without the customer’s express agreement.
The tax treatment of an order may depend on:
The customer’s location
The delivery destination
Applicable tax law
The product type
The selected delivery arrangement
The payment or checkout configuration
International customers may be responsible for charges not collected at checkout, including:
Customs duties
Import VAT
Import taxes
Brokerage or disbursement charges
Customs-processing fees
Carrier administration fees
Storage or inspection costs
Currency-conversion charges imposed independently by banks or payment providers
These charges may be imposed by the destination country, customs authority, carrier, bank, card issuer, or another independent body and may not be controlled or retained by GOGOLI.
Customers will not be required to pay an additional charge imposed by GOGOLI that was not disclosed or expressly agreed before payment, except where the charge arises from a later customer request or is otherwise legally permitted.
11. INTERNATIONAL ORDERS AND CUSTOMS
Unless checkout or the order confirmation expressly states that duties and import taxes have been collected in advance, international orders are generally shipped on a Delivered at Place — DAP basis.
Under a DAP arrangement, the recipient may be required to pay applicable import duties, taxes, brokerage, customs-processing, storage, inspection, or carrier-administration charges before delivery.
GOGOLI will complete customs documents truthfully.
GOGOLI will not:
Declare an order below its actual value
Describe a commercial order as a gift
Use a false product description
Provide inaccurate country-of-origin information
Alter customs information to avoid lawful duties or taxes
Participate in an unlawful import arrangement
The customer is responsible for checking whether the product may lawfully be imported, possessed, or used in the destination country.
The customer must provide any recipient identification, customs information, or documentation lawfully required by the destination authority or carrier.
Failure to provide required information, pay applicable import charges, or complete customs procedures may result in delay, return, abandonment, confiscation, destruction, or disposal of the parcel.
The consequences of an unclaimed, refused, undeliverable, abandoned, or destroyed parcel are governed by the Shipping Policy and the Returns, Refunds & Cancellations Policy.
12. PAYMENT METHODS AND PAYMENT PROCESSING
Available payment methods are displayed at checkout.
Payments may be processed by:
iyzico
Shopify
Banks
Card networks
Payment institutions
Other providers displayed at checkout
The customer must use a valid and authorised payment method.
Payment may be subject to:
Authorisation
3D Secure authentication
Identity or address verification
Fraud screening
Provider rules
Currency conversion
Sanctions or regulatory controls
GOGOLI does not ordinarily receive or store the customer’s complete card number, card-security code, or online-banking password.
Payment authorisation or collection does not necessarily constitute final acceptance of the order unless the checkout, order communication, or applicable law expressly provides otherwise.
No deposit, financial guarantee, recurring charge, or subscription obligation applies unless it is clearly disclosed and expressly agreed before the order is submitted.
Unless a product or service expressly states otherwise, purchases through the GOGOLI online store are one-time transactions and do not create a recurring subscription.
13. PLACING AN ORDER AND CORRECTING INPUT ERRORS
Before submitting the order, the customer can review the cart and checkout information.
Depending on the enabled Shopify functions, the customer may be able to:
Add or remove products
Change quantities
Change selected variants or options
Correct contact information
Correct the billing address
Correct the delivery address
Select an available delivery method
Enter or remove an eligible discount code
Review the total amount payable
The customer must check all information carefully before submitting the order.
Where an error is discovered after the order is submitted, the customer should contact GOGOLI promptly. Further information about reviewing and correcting order details is provided in our Transaction Guide.
A requested change cannot be guaranteed after:
Payment processing has begun
The order has been accepted
Fulfilment preparation has begun
A ready-to-ship order has been dispatched
Bespoke specifications have been approved
Dedicated production or material preparation has begun
Where a change is possible, it may affect the price, production time, shipping charge, or delivery estimate.
14. PAYMENT OBLIGATION AND CUSTOMER ACKNOWLEDGEMENT
Submitting an order creates an obligation to pay the total amount displayed at checkout.
Before the order is submitted, the customer will be required, through the available checkout or cart mechanism, to acknowledge that the order creates an obligation to pay.
The applicable order button, checkbox, notice, or equivalent checkout function must clearly communicate the payment obligation.
Where a mandatory acceptance checkbox is used, the customer may be required to confirm that they have read and accept the applicable:
Pre-Contract Information
Distance Sales Agreement
Terms of Service
Returns, Refunds & Cancellations Policy
Shipping Policy
The acceptance checkbox will not be pre-selected.
The Privacy & Data Protection Policy is an information notice and is not converted into marketing consent merely by being linked during checkout.
Newsletter or promotional-marketing consent, where requested, will be separate, optional, and capable of being withdrawn.
15. ORDER RECEIPT AND CONTRACT FORMATION
Product listings and store displays invite customers to submit an order and do not necessarily constitute an irrevocable offer by GOGOLI.
By submitting an order, the customer offers to purchase the selected products under the information and terms presented before payment.
An automated order-receipt message confirms that the order has been received and that payment has been authorised or collected, where applicable.
It does not necessarily mean that the order has been finally accepted unless the checkout, confirmation, or applicable law expressly states otherwise.
An order is accepted when GOGOLI:
Sends an express order-acceptance or fulfilment confirmation;
Dispatches a ready-to-ship product; or
For an accepted made-to-order or bespoke product, confirms the required specifications and begins dedicated production or preparation
whichever occurs first.
Where the checkout or order confirmation expressly states that the order has been accepted, acceptance occurs at the time stated in that communication.
Before acceptance, GOGOLI may review:
Product availability
Material availability
Payment status
Fraud or security indicators
Address information
Delivery restrictions
Customs or sanctions restrictions
The feasibility of made-to-order or bespoke specifications
GOGOLI may decline an order before acceptance for a legitimate and legally permitted reason.
Where an order has been paid but is not accepted, the applicable payment will be refunded.
Mandatory rules governing contract formation in the customer’s jurisdiction remain unaffected.
16. PRODUCTION AND PROCESSING TIMES
Processing or production time is separate from carrier delivery time.
Ready-to-ship products are normally prepared for dispatch within 2–3 business days after payment has been successfully confirmed.
Made-to-order products are prepared according to the production estimate stated on the relevant product page.
For bespoke or personalised products, the production schedule will be stated on the product page or confirmed in writing.
Production may begin after:
Payment has been confirmed; and
Any measurements, materials, colours, wording, design details, or other information reasonably necessary to begin production have been provided and approved
Business days exclude Saturdays, Sundays, and official public holidays in Türkiye.
Production and processing estimates may be affected by:
The complexity of handmade production
Material availability
The customer’s delay in providing information
The customer’s delay in approving bespoke details
Seasonal order volume
Serious illness or emergency
Carrier or platform interruption
Customs or public-authority procedures
Events outside GOGOLI’s reasonable control
Where a material delay occurs, GOGOLI will provide information and any option required by applicable law.
An expressly guaranteed deadline applies only where GOGOLI has clearly confirmed in writing that the date is guaranteed.
17. SHIPPING, DELIVERY, AND DELIVERY RESTRICTIONS
GOGOLI ships only to countries and regions available for selection at checkout.
The availability of a destination may depend on:
Carrier availability
Parcel dimensions and weight
Product value
Customs and import restrictions
Product-safety requirements
Sanctions
Temporary operational restrictions
Available tracking or insurance
Shipping charges and available delivery methods are displayed before payment.
International orders may be shipped by PTT, DHL, or another tracked postal or courier service selected by GOGOLI, depending on the destination, parcel characteristics, product value, customs requirements, service availability, and operational considerations.
The carrier used for a particular order may therefore vary. Complete shipping terms are provided in the Shipping Policy.
Delivery estimates begin after dispatch and do not include production or processing time unless expressly stated otherwise.
Carrier delivery times are estimates unless a specifically guaranteed service has been purchased and confirmed.
Delivery may be delayed by:
Customs processing
Additional-document requests
Peak seasons
Public holidays
Weather
Transport disruption
Remote-area delivery
Carrier delay
Strikes
Government action
Incorrect recipient information
Failure to respond to the carrier or customs authority
Events outside GOGOLI’s reasonable control
For consumer orders, the risk of loss or transport damage remains with GOGOLI until delivery to the customer or a person designated by the customer, except where mandatory law provides otherwise.
After lawful delivery, the customer is responsible for reasonable safekeeping of the parcel and product.
Complete shipping terms are provided in the Shipping Policy.
18. CUSTOMER RESPONSIBILITY FOR DELIVERY INFORMATION
The customer must provide complete and accurate:
Recipient name
Street address
Building, apartment, floor, or unit information
City and district
Postal code
Country
Telephone number where required
Email address
Customs or recipient-identification information where lawfully required
The customer must monitor tracking and respond promptly to reasonable communications from:
GOGOLI
The carrier
The destination postal operator
Customs authorities
A customs representative
A delivery partner
Address changes may be requested before dispatch but cannot be guaranteed after processing or shipping preparation has begun.
Where permitted by law, costs caused by incorrect, incomplete, or outdated customer-supplied information may be charged to the customer or deducted from an otherwise payable refund.
19. RIGHT OF WITHDRAWAL — EUROPEAN UNION, EUROPEAN ECONOMIC AREA, AND UNITED KINGDOM
Unless a lawful exception applies, consumers in the European Union, European Economic Area, and United Kingdom may notify GOGOLI of their decision to withdraw from an eligible distance sale within 14 calendar days after delivery.
No reason is required.
The customer may use the model withdrawal form provided at the end of this document, but use of that form is not mandatory.
A clear statement communicating the decision to withdraw is sufficient where it is sent within the applicable period.
Withdrawal notices may be sent to:
After notifying GOGOLI, the customer must return the eligible item within the period required by applicable law, generally within 14 days after the withdrawal notice for EU, EEA, and UK orders.
The customer is responsible for the direct return shipping cost for an eligible change-of-mind withdrawal, provided this responsibility was disclosed before purchase, unless:
GOGOLI agrees to pay it;
The product is confirmed to be damaged, defective, unsafe, incorrect, or materially misdescribed; or
Applicable law requires otherwise
The customer must contact GOGOLI before sending the item so that the correct return address and return instructions can be provided.
The return must be sent using a tracked method.
The customer may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, fit, and appearance.
Where permitted by law, the customer may be responsible for a reduction in value caused by handling beyond what would normally be permitted in a physical shop.
Where required by law, GOGOLI will refund:
The eligible product price
The cost of the least expensive standard delivery method offered for the original order
Additional amounts paid for express, premium, or upgraded delivery are not refundable beyond the standard-delivery amount unless required by law or the product was damaged, defective, unsafe, incorrect, or materially misdescribed.
Where permitted by law, GOGOLI may withhold reimbursement until the returned item has been received or the customer supplies acceptable evidence that it has been sent.
Refunds will be issued to the original payment method unless another method is expressly agreed and legally permitted.
20. RIGHT OF WITHDRAWAL — TÜRKİYE
Unless a lawful exception applies, a consumer in Türkiye may communicate a withdrawal request within 14 days after delivery.
The customer may also exercise an applicable withdrawal right between the formation of the contract and delivery.
No reason is required and no contractual penalty will be imposed for a valid statutory withdrawal.
After communicating the withdrawal, the customer must return the eligible item within the legally applicable period, 14 days.
GOGOLI will provide or confirm the legally required return method.
Where the designated return method is used, the customer will not be charged the applicable return shipping cost.
The customer may use the model withdrawal form at the end of this document or another clear written statement communicating the withdrawal decision.
The withdrawal notice may be sent through a legally accepted durable medium, including email, to:
Refunds will be processed in accordance with applicable law and through the payment method used for the original transaction, unless another legally permitted method is agreed.
Complete return, refund, cancellation, and exchange procedures are provided in our Returns, Refunds & Cancellations Policy.
21. DESTINATIONS OUTSIDE THE EU, EEA, UK, AND TÜRKİYE
For destinations outside the European Union, European Economic Area, United Kingdom, and Türkiye, GOGOLI does not offer voluntary change-of-mind returns unless:
A return right is expressly stated on the relevant product page;
GOGOLI agrees to the return in writing; or
A mandatory local law provides a return or cancellation right
This does not affect mandatory rights concerning products that are:
Damaged
Defective
Unsafe
Incorrect
Materially different from their description
Otherwise non-compliant under applicable law
Where a voluntary return is accepted, the return conditions, deadline, shipping responsibility, and any permitted deductions will be confirmed in writing.
22. EXCEPTIONS FROM CHANGE-OF-MIND WITHDRAWAL
Subject to applicable mandatory law, the right to withdraw or return because of a change of mind may not apply to:
Products made to the customer’s individual specifications
Clearly personalised products
Products materially modified according to customer-approved requirements
Gift cards
Products that have been worn, washed, used, damaged, altered, repaired, customised, or incompletely returned after delivery
Products returned outside the applicable period
Other products lawfully excluded from withdrawal where the exclusion was clearly disclosed before purchase
A product is not automatically excluded merely because it is handmade or made after an order is placed.
Standard made-to-order products that have not been individually personalised remain subject to applicable mandatory withdrawal rights.
Personalised or bespoke products remain protected where they are damaged, defective, unsafe, incorrect, or materially different from the approved specifications.
23. CONDITION OF RETURNED PRODUCTS
Returned products must, to the extent permitted by law, be:
Unworn
Unwashed
Unused beyond reasonable inspection
Unaltered
Free from stains
Free from fragrance
Free from smoke
Free from makeup
Free from pet hair
Returned with labels, accessories, and protective materials
Returned with original packaging where reasonably available
Securely packaged against return-transit damage
The absence of original packaging alone does not automatically invalidate an otherwise eligible statutory withdrawal.
Where permitted by law, a proven reduction in value caused by missing or damaged packaging, removed labels, incomplete contents, or excessive handling may be taken into account when calculating the refund.
The customer must not wash, repair, cut, stretch, reshape, customise, dismantle, or otherwise alter a product intended for return.
24. DAMAGED, DEFECTIVE, UNSAFE, OR INCORRECT PRODUCTS
The customer should inspect the order promptly after delivery.
Where a product:
Arrives damaged
Is defective
Is unsafe
Is incorrect
Materially differs from its description
Materially differs from approved bespoke specifications
Contains a missing component
Has been damaged during transport
the customer should contact:
The customer should provide where reasonably available:
Order number
Product name
Product identifier or SKU
A description of the issue
Photographs of the product
Photographs of the outer and inner packaging
A photograph of the shipping label
Information about any accident or injury
Notification within 48 hours of visible transport damage helps preserve evidence and allows a timely carrier claim.
Failure to notify GOGOLI within 48 hours does not remove a mandatory legal right.
The customer should not discard, wash, repair, use, dismantle, or alter the affected product or packaging before the issue has been reviewed, unless immediate action is reasonably necessary to prevent harm.
Where a claim is accepted, the available remedy may include:
Repair
Replacement, where materials and availability permit
Price reduction
Partial refund
Full refund
Another remedy required by applicable law
GOGOLI will bear reasonable return costs for a confirmed damaged, defective, unsafe, incorrect, or materially misdescribed product where required by law.
25. LEGAL GUARANTEES AND COMMERCIAL WARRANTIES
Customers retain all mandatory statutory rights and legal guarantees concerning the conformity, quality, description, safety, and performance of goods.
The duration and content of a mandatory legal guarantee depend on the law applicable to the customer’s order.
Where European Union or European Economic Area consumer law applies, the customer retains the applicable minimum legal guarantee and any longer protection required by the relevant national law.
A legal guarantee is separate from a change-of-mind withdrawal right.
Unless a product page or accompanying document expressly states otherwise, GOGOLI does not provide an additional voluntary commercial warranty beyond:
The product description
Any specific written guarantee expressly supplied with the product
Mandatory statutory rights
General statements about quality, craftsmanship, durability, or expected use must be read together with:
The product description
The disclosed materials
Intended use
Care instructions
Storage requirements
Normal wear and ageing
Damage caused by misuse, improper washing, unsuitable cleaning, excessive stretching, unauthorised alteration, improper storage, accidental damage, or normal wear is not a manufacturing defect unless mandatory law provides otherwise.
26. ORDER CANCELLATION BEFORE DISPATCH
A customer wishing to cancel an order should contact GOGOLI as soon as possible.
For ready-to-ship products, GOGOLI will make reasonable efforts to stop fulfilment or dispatch.
Cancellation cannot be guaranteed where shipping preparation has progressed or the parcel has been handed to the carrier.
Where dispatch can no longer be stopped, this does not remove a statutory withdrawal right applicable to the customer.
The customer may be required to receive the parcel and follow the applicable return procedure.
For standard made-to-order products, cancellation will be assessed according to:
The production stage
Material commitments
The applicable withdrawal right
Mandatory law
For bespoke or personalised products, cancellation may no longer be possible after:
Specifications have been approved; and
Dedicated production or material preparation has begun
where permitted by applicable law.
A valid statutory withdrawal does not depend on discretionary approval by GOGOLI.
For an order not covered by a statutory cancellation or withdrawal right, cancellation remains subject to the production or fulfilment stage and GOGOLI’s written acceptance.
27. REFUNDS
Approved refunds will normally be issued to the original payment method.
After GOGOLI issues the refund, processing time may depend on the payment provider, bank, card network, or card issuer.
Refunds are issued in the currency and amount processed for the original transaction.
GOGOLI is not responsible for differences caused independently by:
Exchange-rate movements
Bank charges
Card-issuer charges
Payment-provider charges
Currency-conversion services
This does not apply to an amount that GOGOLI is legally required to refund and has itself collected.
Customs duties, import taxes, brokerage charges, and other fees paid directly to a customs authority, carrier, or independent provider are generally not retained by GOGOLI.
The customer may need to request any available reimbursement directly from the relevant authority or provider.
28. COMPLAINTS AND CUSTOMER SUPPORT
Questions, complaints, withdrawal notices, and product-safety concerns may be sent to:
GOGOLI
Email: gogolihandmade@gmail.com
Location: İstanbul, Türkiye
Information about our available support channels is provided on our Contact & Customer Care page.
Please include:
The order number
The product concerned
A clear explanation of the request
Relevant photographs or documents
GOGOLI will review the matter and respond within the period required by applicable law.
Contacting GOGOLI first does not remove, suspend, or reduce any mandatory complaint right, legal remedy, authority procedure, or legal deadline.
Consumers in Türkiye may apply to the competent Consumer Arbitration Committee, Consumer Court, or another legally authorised mechanism according to the applicable procedural and monetary rules.
Customers outside Türkiye retain any mandatory right to contact a competent court, consumer authority, product-safety authority, data-protection authority, or legally available dispute-resolution service.
GOGOLI is not currently committed to a voluntary alternative dispute-resolution procedure unless expressly stated on the website or required by applicable law.
29. PRODUCT SAFETY AND EU GPSR INFORMATION
GOGOLI is the manufacturer of the handmade products it produces and offers through the GOGOLI online store unless expressly stated otherwise.
GOGOLI products are designed, handmade, assembled, or carefully finished in Türkiye.
Product-safety inquiries may be sent to:
Products offered to consumers in the European Union will, where required, identify or make readily accessible:
The manufacturer’s name or trading name
The manufacturer’s postal address
The manufacturer’s electronic address
The name of the responsible person established in the European Union
The responsible person’s EU postal address
The responsible person’s electronic address
The product type, image, SKU, model, or other identifier
Applicable warnings, instructions, and safety information
Current EU responsible-person details are provided in the GOGOLI GPSR Product Safety Information page and, where applicable, the relevant product offer.
Further information will be provided through:
The relevant product page
The product or label
The packaging
An accompanying document
The GOGOLI GPSR Product Safety Information page
The signed written mandate appointing the EU authorised representative is retained by the parties and is not published as a customer-facing document.
The authorised representative is not the seller, distributor, importer, payment recipient, tax representative, or commercial agent of GOGOLI unless separately agreed in writing.
Unless expressly stated otherwise, GOGOLI products are not toys and are not intended or marketed as products for children.
The customer must review all product-specific warnings, material information, age limitations, intended-use information, and care instructions before purchase and use.
30. PRIVACY AND PERSONAL INFORMATION
Personal information submitted through the store may be processed for purposes including:
Order review
Payment processing
Fraud prevention
Production
Personalisation
Delivery
Customs processing
Customer support
Returns and refunds
Legal and regulatory compliance
Product safety
Dispute and chargeback management
The data controller is:
Gönül Köseoğlu, trading as GOGOLI
Email: gogolihandmade@gmail.com
Location: İstanbul, Türkiye
Detailed information about personal information, legal bases, recipients, international transfers, retention, security, and customer rights is provided in the Privacy & Data Protection Policy.
Privacy information does not by itself constitute consent to promotional marketing or non-essential advertising cookies.
Marketing consent, where requested, is separate and optional.
31. CONTRACT LANGUAGE
The primary operating and contractual language of the GOGOLI online store is English unless another language is expressly made available.
Translations may be provided for convenience.
Where multiple language versions are officially provided and a difference arises, they will be interpreted consistently with:
The customer information presented before payment
The applicable mandatory law
The purpose of the relevant provision
A translation will not be interpreted to remove a mandatory consumer right.
32. STORAGE, DURABLE MEDIUM, AND ORDER RECORDS
After an order is placed, GOGOLI or the Shopify platform will send an order confirmation or related order communication to the email address provided by the customer.
The communication may include or link to:
The order number
The ordered products
Selected variants
Quantities
Prices
Discounts
Shipping charge
Tax information
The total amount
Delivery information
Applicable policies and contractual documents
Where legally required, contractual information will be provided in a durable medium, such as email or another format that the customer can retain.
GOGOLI may retain:
The order record
The product and variant information
The checkout total
Payment status
Customer acceptance records
The policy or contract version applicable at the time
Customer communications
Custom-order approvals
Delivery and tracking information
Refund, return, complaint, and chargeback records
for the periods described in the Privacy & Data Protection Policy and required by applicable law.
Customers should save their order confirmation and the contractual information supplied to them.
33. DURATION AND TERMINATION OF THE CONTRACT
Unless the order expressly involves an ongoing service or subscription, the distance sales contract concerns a one-time purchase.
The contract continues until the parties’ applicable obligations have been completed, including:
Payment
Production
Delivery
Any valid withdrawal or return
Any refund
Any mandatory after-sales obligation
Any unresolved complaint or legal claim
There is no minimum recurring commitment unless expressly disclosed and accepted before payment.
Cancellation, withdrawal, and termination rights are governed by:
This Pre-Contract Information
The Distance Sales Agreement
The Terms of Service
The Returns, Refunds & Cancellations Policy
Mandatory law
34. CODE OF CONDUCT
GOGOLI is not currently bound by a separate voluntary industry code of conduct unless one is expressly identified on the website.
This does not affect any obligation arising under applicable law, product-safety rules, consumer-protection rules, data-protection rules, or a binding professional standard.
35. CUSTOMER CONFIRMATION
Before placing the order, the customer is responsible for reviewing:
The selected product
The selected options
The quantity
The product description
The materials
The measurements and size information
The production status
The production or processing estimate
The delivery destination
The shipping charge
The applicable tax and customs information
The final amount payable
This Pre-Contract Information
The Distance Sales Agreement
The Terms of Service
The Returns, Refunds & Cancellations Policy
The Shipping Policy
By submitting the order after the required information and acceptance mechanism have been presented, the customer confirms that:
The opportunity to review the applicable information was provided;
The customer reviewed the final order summary;
The customer understands that the order creates an obligation to pay;
The information supplied by the customer is accurate and complete;
The customer agrees to the contractual documents presented before payment, subject to mandatory law
The technical acceptance and record system will be configured through the cart, checkout, order records, and order-confirmation communications.
36. CONTACT
Questions concerning this Pre-Contract Information may be sent to:
GOGOLI
Operator, manufacturer, and seller: Gönül Köseoğlu, trading as GOGOLI
Email: gogolihandmade@gmail.com
Location: İstanbul, Türkiye
Website: gogolihandmade.com
Full contact details, including telephone and Registered Electronic Mail (KEP), are available on our Contact Information page.
Please include the relevant product name or order number when contacting GOGOLI.
For general questions, you may also use our Contact form.
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from an eligible contract. You may also send another clear statement communicating your decision to withdraw.
To:
GOGOLI
Gönül Köseoğlu, trading as GOGOLI
Email: gogolihandmade@gmail.com
Location: İstanbul, Türkiye
Full contact details are available on our Contact Information page.
I hereby give notice that I withdraw from my contract of sale concerning the following product or products:
Product name or description:
Order number:
Order date:
Delivery date:
Customer’s full name:
Customer’s address:
Customer’s email address:
Customer’s signature, only where this form is submitted on paper:
Date:
Reason for withdrawal, optional:
No reason is required when exercising an eligible statutory right of withdrawal.