Last updated: August 23, 2026
This Transaction Guide explains the technical steps required to place an order through the GOGOLI online store, how customers can review and correct information before ordering, how payment and order confirmation operate, and how contractual and transaction records are stored.
This Guide must be read together with:
The relevant product page
The Pre-Contract Information
The Distance Sales Agreement
The Terms of Service
The Returns, Refunds & Cancellations Policy
The Shipping Policy
The Privacy & Data Protection Policy
The Legal Notice
The final cart and checkout summary
Any product-specific or bespoke specifications
Nothing in this Guide excludes, limits, or replaces any mandatory consumer right.
1. STORE OPERATOR
The GOGOLI online store is operated by:
Gönül Köseoğlu, trading as GOGOLI
Website:
gogolihandmade.com
Email:
gogolihandmade@gmail.com
Location:
İstanbul, Türkiye
Complete legal information is provided in the GOGOLI Legal Notice, and current contact details are available on our Contact Information page.
Unless expressly stated otherwise on the relevant product page, Gönül Köseoğlu, trading as GOGOLI, is both the manufacturer and seller of the products offered through the Store.
2. TECHNICAL PLATFORM
The Store uses Shopify as its technical ecommerce platform.
Shopify provides technical functions that may include:
Website hosting
Product display
Cart and checkout
Customer accounts
Order processing
Payment-support infrastructure
Order notifications
Security and fraud-prevention tools
Privacy-preference functions
Technical integrations
Shopify is not the manufacturer or seller of GOGOLI products.
Payment may be processed by iyzico, banks, card networks, Shopify-supported services, or another payment provider displayed at checkout.
Delivery may be performed by PTT, DHL, or another postal, courier, or logistics provider selected by GOGOLI, together with customs authorities and destination-country delivery partners where applicable.
3. CUSTOMER ACCOUNT AND GUEST CHECKOUT
A customer account is not normally required to place an order unless the Store expressly states otherwise.
Customers may be able to order as guests by providing the information required for:
Payment
Production
Delivery
Customs clearance
Customer support
Product safety
Legal compliance
Where customer-account functionality is available, a customer may use it to review certain order information.
Customer-account access is not the only method used to provide contractual documents. Order confirmation and contractual records will also be sent to the email address supplied at checkout.
The customer is responsible for:
Providing a valid email address
Protecting account credentials
Preventing unauthorised access
Checking the accuracy of information stored in the account
Contacting GOGOLI promptly if unauthorised activity is suspected
4. STEP ONE — BROWSING AND SELECTING A PRODUCT
Customers may browse the Store through:
Collections
Product categories
Navigation menus
Search functions
Product links
Homepage sections
Each product page should be reviewed in full before an order is placed.
Depending on the product, the page may contain:
Product name
Product photographs and videos
Product description
Materials and fibre composition
Colour
Measurements
Size information
Fit information
Care instructions
Intended use
Safety information
Production status
Ready-to-ship or made-to-order status
Bespoke or personalisation options
Production estimate
Price
Product identifier or SKU
Availability
Items included in the purchase
Photographs, titles, and short summaries must be read together with the complete written product information.
Where a characteristic is essential to the purchase decision, the customer should contact GOGOLI before ordering. For general product-safety information, please review our GPSR Product Safety Information page.
5. STEP TWO — SELECTING OPTIONS
Where options are available, the customer must select the required:
Product
Variant
Size
Colour
Material
Yarn version
Quantity
Personalisation
Other available option
The selected option will be displayed in the cart and checkout summary.
The customer must ensure that the selected option is correct before submitting the order.
Where a product is bespoke or personalised, additional measurements, wording, colours, design details, or other specifications may be agreed in writing.
6. STEP THREE — ADDING THE PRODUCT TO THE CART
The customer ordinarily adds the selected product to the shopping cart by using the “Add to cart” button or an equivalent function.
Adding a product to the cart:
Does not by itself complete the purchase
Does not create an obligation to pay
Does not necessarily reserve limited stock
Does not necessarily mean that GOGOLI has accepted the order
The cart displays the products and selections currently intended for purchase.
Product-page accelerated or dynamic checkout functions may be restricted where necessary so that the customer proceeds through the cart review and contractual acknowledgement stage before entering checkout.
Any alternative checkout method that is later enabled must provide the legally required information and acknowledgement process.
7. STEP FOUR — REVIEWING THE CART
Before proceeding to checkout, the customer can review the cart.
Depending on the Store’s enabled functions, the customer may be able to:
Review product names
Review selected variants
Review sizes and colours
Review quantities
Increase or decrease quantities
Remove products
Return to the relevant product page
Review the product subtotal
Enter an eligible discount code
Review preliminary shipping or tax information
Add permitted order notes
The cart total may not yet include all destination-dependent shipping charges, taxes, customs duties, currency-conversion charges, or other amounts imposed independently by third parties.
The final amount payable will be displayed during checkout before the order is submitted.
8. CONTRACTUAL ACKNOWLEDGEMENT IN THE CART
Before proceeding to payment, the customer may be required to confirm through an unselected mandatory checkbox that they have had the opportunity to read and accept the applicable:
Pre-Contract Information
Distance Sales Agreement
Terms of Service
Returns, Refunds & Cancellations Policy
Shipping Policy
The checkbox will not be selected in advance.
The customer must actively select it before proceeding where the function is required.
The acceptance record may include:
The order or cart reference
The date and time
The accepted document names
The applicable document versions
Technical order information made available by the Store or the relevant application
The Privacy & Data Protection Policy is provided as an information notice.
Acceptance of contractual documents does not by itself constitute consent to optional promotional marketing.
Newsletter and promotional-marketing consent, where requested, is separate and optional.
9. STEP FIVE — ENTERING CONTACT INFORMATION
At checkout, the customer enters or confirms the required contact information.
This may include:
Full name
Email address
Telephone number
Country or region
Billing address
Delivery address
The customer must provide an email address that they can access.
Order confirmations, contractual documents, payment information, production updates, shipping notifications, safety notices, and refund communications may be sent to this address.
The customer should check:
The inbox
Spam or junk folders
Promotions folders
Email filtering settings
10. STEP SIX — ENTERING DELIVERY INFORMATION
The customer must enter a complete and accurate delivery address.
Required information may include:
Recipient’s full name
Street
Building number
Apartment or unit
Floor
District
City
Postal code
Country
Telephone number
Customs identification where lawfully required
The customer must review the address carefully.
Incorrect or incomplete information may cause:
Delivery delay
Customs delay
Failed delivery
Return to sender
Additional carrier charges
Storage costs
Loss of tracking continuity
Abandonment or destruction of a parcel
Where legally permitted, reasonable and documented costs caused directly by incorrect or incomplete customer-supplied information may be charged to the customer or deducted from an otherwise payable refund.
An address change requested after the order is submitted cannot be guaranteed.
11. STEP SEVEN — SELECTING DELIVERY
The delivery methods available for the destination will be displayed at checkout.
Availability may depend on:
Destination
Parcel dimensions
Parcel weight
Product value
Tracking availability
Customs restrictions
Product-safety requirements
Carrier availability
Operational restrictions
The checkout will display the shipping charge collected by GOGOLI before the order is submitted.
Carrier delivery time is separate from GOGOLI’s production or processing time.
Unless expressly guaranteed in writing, production and delivery dates are estimates.
12. TAXES, CUSTOMS, AND IMPORT CHARGES
The checkout may display taxes or duties collected in advance where applicable.
Unless the checkout or order confirmation expressly states that import duties and taxes have been prepaid, international orders are generally sent on a Delivered at Place — DAP basis.
Under this arrangement, the recipient may be responsible for charges imposed in the destination country, including:
Import VAT
Customs duty
Import tax
Brokerage fees
Disbursement fees
Customs-processing fees
Carrier-administration fees
Storage or inspection charges
Such charges may be imposed by an authority, carrier, bank, or another independent provider and may not be controlled or retained by GOGOLI.
GOGOLI will not make false customs declarations or declare an order as a gift where it is a commercial sale.
Complete customs, duties, delivery, and parcel procedures are explained in our Shipping Policy.
13. STEP EIGHT — SELECTING PAYMENT
The available payment methods are displayed at checkout.
Payment may be processed through:
iyzico
Banks
Card networks
Shopify-supported payment services
Another authorised payment provider displayed at checkout
Payment may require:
Card authorisation
3D Secure authentication
Identity verification
Billing-address verification
Fraud screening
Bank approval
Regulatory or sanctions checks
The customer must use a valid and authorised payment method.
GOGOLI does not ordinarily receive or store the customer’s complete card number, card-security code, or online-banking password.
14. STEP NINE — FINAL ORDER REVIEW
Before submitting the order, the customer is given an opportunity to review the final order summary.
The summary may include:
Product name
Product image or identifier
Selected variant
Size
Colour
Material
Personalisation
Quantity
Unit price
Product subtotal
Discount
Shipping method
Shipping charge
Tax collected at checkout
Duty collected at checkout, where applicable
Final total
Payment currency
Delivery address
Contact information
The customer must review this information carefully before submitting the order.
The final total displayed at checkout is the amount the customer agrees to pay, subject to the correction of an obvious and legally correctable technical or publication error.
15. PAYMENT OBLIGATION
The customer must be clearly informed immediately before submitting the order that completing the order creates an obligation to pay.
The final order button or equivalent function must clearly communicate that the order entails payment.
By activating the final payment or order button, the customer submits an order with an obligation to pay the displayed total.
Optional additional payments must not be added through pre-selected options without the customer’s express agreement.
16. CORRECTING ERRORS BEFORE ORDERING
Before submitting the order, the customer may use the technical functions made available in the cart and checkout to identify and correct data-entry errors.
Depending on the enabled Store functions, corrections may be made by:
Changing the selected variant
Changing the quantity
Removing a product
Returning to the product page
Returning to the cart
Editing contact information
Editing the billing address
Editing the delivery address
Changing the delivery method
Removing or changing a discount code
Selecting another payment method
The customer should not submit the order until all displayed information has been checked.
17. ERRORS DISCOVERED AFTER ORDER SUBMISSION
Where the customer discovers an error after submitting the order, they should contact:
You may also send your correction request through our Contact form.
The customer should include:
The order number
The incorrect information
The requested correction
The correct replacement information
A correction cannot be guaranteed after:
The order has been accepted
Payment processing has progressed
Dedicated materials have been prepared
Made-to-order production has begun
Bespoke specifications have been approved
Personalisation has begun
Packing or fulfilment preparation has begun
The parcel has been dispatched
Where a correction is possible, it may affect:
Price
Production time
Delivery estimate
Shipping charge
Customs processing
Product specifications
No additional amount will be charged by GOGOLI without the customer’s agreement.
18. ORDER RECEIPT
After an order is submitted, Shopify or GOGOLI will ordinarily send an automated order-receipt email.
The order-receipt message may contain:
Order number
Order date
Customer information
Delivery information
Ordered products
Selected variants
Quantities
Prices
Discount
Shipping charge
Tax information
Final total
Payment status
Policy references
An automated order receipt confirms that the order has been received.
Unless the message expressly states otherwise, it does not necessarily mean that the order has been finally accepted.
19. ORDER ACCEPTANCE AND CONTRACT FORMATION
Product pages invite customers to submit an order and do not necessarily constitute an irrevocable offer.
Subject to mandatory law, an order is accepted when GOGOLI first:
Sends an express acceptance or fulfilment confirmation;
Dispatches a ready-to-ship product; or
Confirms the necessary specifications and begins dedicated production or preparation for an accepted made-to-order, bespoke, or personalised product.
Before acceptance, GOGOLI may review:
Payment status
Product availability
Material availability
Bespoke feasibility
Delivery restrictions
Customs restrictions
Address information
Fraud or security indicators
Product-safety requirements
Obvious pricing or technical errors
GOGOLI may decline an order before acceptance for a legitimate and legally permitted reason.
Where payment has been collected for an order that is not accepted, the applicable amount will be refunded.
Mandatory rules that treat the contract as formed at an earlier stage remain unaffected.
20. ORDER-SPECIFIC CONTRACTUAL CONFIRMATION
The Store uses one master legal framework rather than manually creating a new webpage for every product.
For each order, the following will be combined to form the order-specific contractual record:
The version of the Pre-Contract Information presented before payment
The version of the Distance Sales Agreement presented before payment
The relevant product information
The customer’s selected options
The cart and checkout summary
The customer’s contact and delivery information
The final price and charges
The acceptance record
The order date and time
A durable-medium confirmation will ordinarily be provided by:
Order confirmation email; and
An order-specific PDF or another format that the customer can store and reproduce without alteration.
The PDF or email may contain or identify:
Order number
Customer information
Product information
Selected variant
Quantity
Price
Shipping
Tax
Final total
Contractual version numbers
Acceptance date and time
Withdrawal information
Applicable contractual documents
The customer does not need to sign a separately prepared paper contract for every product.
21. DOCUMENT VERSIONING
The legal documents used by GOGOLI may be updated for future orders.
Each material version will have:
A document title
A version identifier
A revision date
The version applicable to an individual order is the version presented before that order was submitted and recorded in the order-specific confirmation.
A later change to a webpage does not retrospectively replace the contractual version applicable to an earlier order unless:
The customer expressly agrees;
The change benefits the customer without reducing any right;
The change is required by law;
The change is necessary for product safety; or
Mandatory law otherwise permits it.
22. ELECTRONIC STORAGE
GOGOLI will store records relating to each distance-sales transaction electronically.
Stored records may include:
Order information
Product and variant information
Checkout totals
Payment status
Contractual document versions
Acceptance date and time
Order emails
Order-specific PDF documents
Bespoke specifications and approvals
Production information
Delivery and tracking information
Withdrawal and return records
Refund records
Complaint records
Chargeback records
Product-safety records
Records relating to the obligations governed by distance-sales legislation will be retained for at least three years.
Certain information may be retained for a longer period where reasonably required by:
Tax or accounting law
Commercial law
Product-safety law
Data-protection law
A statutory limitation period
A legal claim
Fraud prevention
A payment dispute
An authority request
Personal information will not be retained longer than reasonably necessary without a valid legal or operational basis.
Further information is provided in the Privacy & Data Protection Policy.
23. CUSTOMER ACCESS TO CONTRACTUAL RECORDS
The customer will ordinarily receive the order confirmation and applicable order-specific contractual information by email.
Where customer-account functions are enabled, certain order information may also remain accessible through the customer account.
Customer-account access is not guaranteed indefinitely and does not replace the durable-medium confirmation sent by email or PDF.
During the applicable retention period, the customer may request another copy of available order-specific contractual records by contacting:
The request should include sufficient information to identify the order, such as:
Order number
Customer name
Email address used for the order
Approximate order date
Delivery postcode or country
GOGOLI may request reasonable verification before disclosing records in order to protect customer privacy and prevent unauthorised access.
24. BESPOKE AND PERSONALISED ORDER RECORDS
For a bespoke or personalised order, the contractual record may also contain:
Measurements
Dimensions
Colour selections
Material selections
Design choices
Motif arrangement
Personalised wording
Spelling
Placement
Customer-supplied references
Price adjustments
Production estimate
Written approvals
Customer-requested changes
The customer must review and approve the relevant specifications carefully.
Where dedicated production or material preparation has begun after approval, later changes may be unavailable or may require an additional charge and revised production schedule.
25. PRODUCTION AND FULFILMENT
After acceptance, the order will be prepared according to its stated status.
Ready-to-ship products are normally prepared for dispatch within the processing period stated by GOGOLI.
Made-to-order, bespoke, and personalised products are produced according to the estimate shown on the product page or confirmed in writing.
Production may begin after:
Payment has been confirmed; and
All information and approvals reasonably necessary for production have been received.
A delay caused by missing customer information or approval may extend the production and delivery estimate.
26. SHIPPING CONFIRMATION AND TRACKING
After dispatch, the customer will ordinarily receive a shipping-confirmation email.
Where available, it may contain:
Carrier name
Tracking number
Tracking link
Dispatch date
Delivery destination
Tracking detail and availability may vary by carrier and destination.
The customer must monitor tracking and respond promptly to reasonable requests from:
The carrier
The destination postal operator
Customs
A customs broker
GOGOLI
27. CANCELLATIONS, WITHDRAWAL, AND RETURNS
Cancellation, statutory withdrawal, and return procedures are explained in:
The Distance Sales Agreement
The Pre-Contract Information
The Returns, Refunds & Cancellations Policy
The Shipping Policy
A customer wishing to cancel before dispatch should contact GOGOLI promptly.
A statutory withdrawal does not depend on GOGOLI’s discretionary permission.
However, the customer should obtain the correct return address and return instructions before sending a parcel.
The customer must not send returns to the EU authorised representative unless GOGOLI expressly confirms in writing that the representative is authorised to receive that return.
Products showing actual use beyond reasonable inspection will not be accepted as voluntary change-of-mind returns.
Where a mandatory statutory withdrawal right applies, handling beyond reasonable inspection may result in a deduction for diminished value to the fullest extent permitted by law.
Bespoke or clearly personalised products may be excluded from change-of-mind withdrawal rights where the applicable legal conditions are satisfied.
Rights concerning damaged, defective, unsafe, incorrect, or legally non-conforming products remain unaffected.
28. PERSONAL DATA AND PRIVACY
Personal information collected during an ecommerce transaction may be processed for purposes including:
Cart and checkout operation
Payment
Fraud prevention
Order administration
Production
Personalisation
Delivery
Customs clearance
Customer service
Returns and refunds
Complaints
Payment disputes
Product safety
Legal compliance
Personal information may be shared with relevant service providers only where there is an appropriate basis, including with:
Shopify
Payment providers
Banks and card networks
Postal or courier providers
Customs and logistics providers
Professional advisers
Competent public authorities
Detailed information about processing purposes, legal bases, international transfers, retention, security, cookies, and customer rights is provided in the Privacy & Data Protection Policy.
Contractual emails required to administer an order are separate from optional promotional marketing.
29. SECURITY AND FRAUD PREVENTION
Orders may be subject to reasonable security and fraud-prevention checks.
GOGOLI or a payment provider may request additional verification where reasonably necessary.
An order may be held, declined, or cancelled before acceptance where there is a legitimate concern involving:
Unauthorised payment
Identity misuse
Fraud
Sanctions
False information
Delivery risk
Technical manipulation
Abusive purchasing activity
A security check will not be used to discriminate unlawfully or remove a mandatory consumer right.
30. TECHNICAL INTERRUPTIONS
The checkout or payment process may occasionally be interrupted by:
Internet failure
Platform outage
Payment-provider interruption
Browser incompatibility
Security controls
Bank rejection
Session expiry
Technical maintenance
A product remaining in the cart does not prove that an order was completed.
An order should be treated as successfully submitted only when the Store displays confirmation or an order-receipt communication is sent.
Where the customer sees a payment entry but receives no order confirmation, they should contact GOGOLI and their payment provider before attempting repeated payment.
31. CONTRACT LANGUAGE
The primary operating and contractual language of the Store is English unless another official contractual version is expressly provided.
Translations may be supplied for convenience.
A translation will not be interpreted to remove or reduce a mandatory consumer right.
32. ALTERNATIVE DISPUTE RESOLUTION AND LEGAL REMEDIES
Customers are encouraged to contact GOGOLI first so that an order or product concern can be investigated.
Contacting GOGOLI does not remove, suspend, or shorten a mandatory legal deadline or remedy.
Consumers in Türkiye may apply to the competent consumer authority, Consumer Arbitration Committee, Consumer Court, or another mechanism available under applicable law.
Consumers outside Türkiye retain any mandatory right to contact:
A competent court
A consumer-protection authority
A data-protection authority
A product-safety authority
A legally available dispute-resolution body
Another competent public authority
GOGOLI is not committed to a separate voluntary alternative dispute-resolution scheme unless expressly stated or required by law.
33. CONTACT
Questions concerning the order process or a completed transaction may be sent to:
GOGOLI
Operator, manufacturer, and seller:
Gönül Köseoğlu, trading as GOGOLI
Email:
gogolihandmade@gmail.com
Location:
İstanbul, Türkiye
Website:
gogolihandmade.com
Full contact details are available on our Contact Information page.
Further information about our available support channels is provided on our Contact & Customer Care page.
Please include the relevant product name or order number when contacting GOGOLI.