SHIPPING POLICY

Last updated: August 23, 2026

Every GOGOLI order is prepared with care in İstanbul, Türkiye. This Shipping Policy explains our order-processing, dispatch, delivery, tracking, customs, and parcel-issue procedures.

This policy forms part of the GOGOLI Terms of Service. Nothing in this policy limits any mandatory consumer right that applies to your order.

1. SHIPPING DESTINATIONS

GOGOLI ships only to countries and regions that are available for selection at checkout.

The availability of a destination may depend on:

Carrier service availability
Customs and import restrictions
Product type, dimensions, weight, or value
Legal, regulatory, sanctions, or security restrictions
Temporary operational limitations

If we cannot lawfully or reasonably ship an order to the selected destination, we may cancel the affected order before dispatch and refund the amount collected for it.

The presence of a country in a general information page does not guarantee that delivery is currently available. The checkout options displayed when the order is placed determine whether a destination is active.

United Kingdom orders

Orders shipped to the United Kingdom may be subject to a minimum merchandise order value. The applicable minimum, if any, will be displayed or enforced at checkout.

Availability remains subject to the shipping, customs, legal, and operational conditions described in this Policy.

2. PROCESSING, PRODUCTION, AND DELIVERY TIMES

Processing or production time is separate from the carrier’s delivery time.

Ready-to-ship products

Ready-to-ship products are normally prepared for dispatch within 2–3 business days after payment has been successfully confirmed.

Made-to-order products

Made-to-order products are prepared according to the production time stated on the relevant product page.

The production period begins after:

Payment has been confirmed; and
Any information reasonably required to begin production has been provided

Bespoke or personalised products

For bespoke, personalised, or individually specified products, the production schedule will be stated on the product page or confirmed in writing before or during the order process.

Production may begin only after the required measurements, materials, colours, design details, wording, or other specifications have been approved.

Business days

For the purposes of this policy, business days exclude Saturdays, Sundays, and official public holidays in Türkiye.

Orders placed, paid, or completed on a non-business day begin processing on the next business day.

Orders containing products with different preparation times

Unless otherwise stated or agreed, an order containing products with different processing or production times will normally be dispatched together when all items are ready.

If separate dispatch is requested, additional shipping charges may apply and will be confirmed before the order is divided.

Any delivery period expressly stated and agreed for a made-to-order or bespoke item forms part of the order. Mandatory legal delivery rights remain unaffected.

3. DOMESTIC SHIPPING WITHIN TÜRKİYE

Domestic orders within Türkiye may be shipped by PTT Kargo or another carrier selected by GOGOLI, depending on service availability, destination, parcel characteristics, and operational requirements.

The carrier used for a particular order may therefore vary. Where tracking is available, the relevant tracking information will be provided after dispatch.

Any delivery estimate provided is an estimate only and may be affected by carrier operations, public holidays, weather conditions, regional service limitations, or other circumstances outside GOGOLI’s reasonable control.

4. INTERNATIONAL SHIPPING

International orders may be shipped by PTT, DHL, or another postal or courier service selected by GOGOLI, depending on the destination, service availability, parcel characteristics, delivery requirements, and operational considerations.

The carrier used for a particular order may therefore vary. Where tracking is available, the relevant tracking information will be provided after dispatch.

Because international carrier services and country-specific requirements can change, GOGOLI does not guarantee the use of a particular carrier unless this has been expressly agreed in writing.

Some international shipments may be transferred to the destination country’s national postal operator or a local delivery partner for final delivery.

5. SHIPPING RATES

Shipping charges are calculated or displayed at checkout based on the destination, parcel group, weight, dimensions, order value, and available service.

The customer will be shown the applicable shipping cost before completing payment.

Shipping rates may include reasonable costs associated with:

Postage or courier service
Tracking
Required delivery documentation
Protective shipping materials
Insurance or declared-value services where used
Carrier handling connected with the shipment

No additional delivery service will be charged without the customer’s express agreement, except for import duties, taxes, brokerage, storage, address-correction, redelivery, or similar charges imposed independently after dispatch and attributable to the recipient or destination authorities. For related pre-purchase information about prices, delivery, and possible additional charges, please review our Pre-Contract Information.

6. ESTIMATED DELIVERY TIMES

Delivery estimates shown on the product page, at checkout, in an order confirmation, or in a shipping notification begin after the order has been dispatched.

They do not include processing or production time unless expressly stated.

Carrier delivery times are estimates and are not guaranteed unless a specifically guaranteed service has been purchased and confirmed.

Delivery may take longer because of circumstances including:

Customs inspection or clearance
Additional documentation requests
Peak seasons
Public holidays
Weather or natural events
Transport disruption
Remote-area delivery
Security checks
Carrier delays
Strikes or labour disruption
Government or regulatory action
Incorrect or incomplete recipient information
Events outside GOGOLI’s reasonable control

Where mandatory law requires delivery within a particular period, that requirement applies unless a different delivery period has been expressly agreed where legally permitted.

If we become aware of a material delay, we will provide information where reasonably possible.

Orders shipped to the United States

For orders subject to the United States Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule, GOGOLI will have a reasonable basis for any dispatch period stated on the product page, at checkout, or in another pre-purchase communication.

If no dispatch period is clearly stated, the applicable default period under that Rule will apply.

If we learn that we cannot dispatch an order within the stated or applicable period, we will provide any delay notice required by applicable law and offer the customer the applicable choice to consent to the revised dispatch date or cancel the unshipped item or order and receive a prompt refund.

Where affirmative consent to a further delay is legally required and is not obtained, or where we determine that the order cannot be dispatched, the affected unshipped item or order will be cancelled and refunded as required by applicable law.

7. TRACKING

A tracking number or tracking link will normally be sent after the parcel has been accepted by the carrier and the shipment information becomes available.

Tracking information may not update immediately after dispatch. Scanning frequency and tracking detail are controlled by the carrier and may vary between countries and services.

International tracking may show fewer updates while the parcel:

Is in transit between countries
Is awaiting customs processing
Has been transferred to a local delivery partner
Has not yet received its next physical scan

A temporary lack of tracking updates does not, by itself, mean that a parcel is lost.

8. DELIVERY ADDRESS AND CONTACT INFORMATION

The customer is responsible for providing a complete and accurate:

Recipient name
Street address
Building, apartment, floor, or unit information
City, district, postal code, and country
Telephone number
Email address
Customs or identity information where lawfully required

Please review the delivery information carefully before completing the order. For information about reviewing and correcting order details during checkout, please see our Transaction Guide.

Address changes may be requested before dispatch, but cannot be guaranteed after processing or shipping preparation has begun.

Once a parcel has been dispatched, GOGOLI may be unable to change or redirect the address. Any address-correction, redirection, return, storage, or redelivery fee caused by incorrect or incomplete customer-supplied information may be charged to the customer where permitted by law.

Some carriers cannot deliver to post-office boxes or certain remote addresses. Where necessary, we may request an alternative physical address.

9. DELIVERY ATTEMPTS AND CUSTOMER COOPERATION

Customers are responsible for monitoring tracking and responding promptly to reasonable communications from:

GOGOLI
The carrier
A local postal operator
Customs authorities
A customs representative or delivery partner

Depending on the carrier and destination, delivery may be made:

To the recipient
To another person authorised to receive parcels at the address
To a building reception or mailroom
To a designated collection point
In accordance with the carrier’s lawful delivery procedure

Customers must collect parcels from a collection point within the carrier’s stated period.

GOGOLI is not responsible for delay caused by the customer’s failure to provide required information or respond to a carrier or customs request. This does not remove any responsibility that mandatory law places on GOGOLI.

10. CUSTOMS, DUTIES, AND IMPORT TAXES

International parcels are accompanied by truthful customs information, including an accurate product description, declared value, and country of origin.

GOGOLI will not:

Declare an order below its actual value
Describe a commercial sale as a gift
Use a false product description
Alter customs documents to avoid duties or taxes
Participate in an unlawful import arrangement

Unless the checkout or order confirmation expressly states that duties and import taxes have been collected in advance, international orders are generally shipped on a Delivered at Place — DAP basis.

Under a DAP arrangement, the customer may be required to pay:

Customs duties
Import VAT or other import taxes
Brokerage or disbursement charges
Customs processing fees
Carrier collection or administration fees
Storage or inspection charges

These charges are determined by the destination country, customs authority, carrier, or other independent body and are not controlled by GOGOLI.

Where duties and import taxes are expressly collected at checkout, the order will be handled under the applicable prepaid-duty arrangement supported by the selected carrier.

Customers are responsible for checking any import restrictions that apply in the destination country. Customs rules and charges may change without notice.

United Kingdom shipments

Unless the checkout or order confirmation expressly states otherwise, orders shipped to the United Kingdom are sent on a Delivered at Place (DAP) basis.

This means that the price paid to GOGOLI does not include United Kingdom import VAT, customs duties, or other import-related charges that may become payable when the shipment enters the United Kingdom.

The recipient is responsible for any applicable:

• Import VAT

• Customs duties

• Customs clearance or brokerage charges

• Disbursement or advancement fees

• Carrier collection or administration fees

• Other charges imposed by customs authorities, DHL, or another carrier in connection with import clearance or delivery

These charges are assessed independently by the relevant authorities or carrier and are not collected or controlled by GOGOLI unless the checkout expressly states that such charges have been prepaid.

11. CUSTOMS DELAYS

Customs clearance is controlled by the destination authorities and is outside GOGOLI’s direct control.

A parcel may be delayed if customs requests:

Proof of purchase
Recipient identification
Product information
Payment of duties or taxes
Import licences or declarations
Additional inspection

The customer must provide any lawfully required recipient information directly to the relevant authority or carrier within the stated period.

Customs processing time is not included in carrier delivery estimates.

12. RISK OF LOSS OR DAMAGE

For consumer orders, GOGOLI remains responsible for loss or damage during transport until the parcel is delivered to the customer or to a person designated by the customer, except where mandatory law provides otherwise.

If the customer independently arranges a carrier that was not offered or selected by GOGOLI, risk may transfer when the parcel is handed to that carrier where permitted by law.

After lawful delivery, the customer is responsible for reasonable safekeeping of the parcel and product.

A carrier’s delivery record may be considered as part of the evidence of delivery, but it does not remove any mandatory right to report a genuine missing-delivery issue.

13. DAMAGED PARCELS

Please inspect the parcel and product promptly after delivery.

If the parcel or product appears damaged:

Photograph the unopened outer parcel where possible
Photograph the shipping label
Photograph the internal packaging
Photograph the damaged area of the product
Keep all packaging and contents
Contact gogolihandmade@gmail.com as soon as reasonably possible

Notification within 48 hours helps us preserve evidence and submit a timely carrier claim. Failure to notify us within 48 hours does not remove any mandatory legal right.

Do not discard, repair, wash, use, or alter the affected product before we have reviewed the issue.

Where transport damage is confirmed, GOGOLI will provide the remedy required by applicable law and the circumstances, which may include repair, replacement, partial refund, or full refund.

For return, refund, and claim procedures, please review our Returns, Refunds & Cancellations Policy.

14. PARCELS MARKED DELIVERED BUT NOT RECEIVED

If tracking states that a parcel has been delivered but you cannot locate it, please:

Check the delivery address on the order
Ask household members, neighbours, reception staff, or building management
Check any authorised safe place or collection point
Contact the carrier or local postal office
Contact GOGOLI promptly

We may open an investigation with the carrier and request reasonable information or confirmation from the recipient.

A refund or replacement will not necessarily be issued before the carrier investigation and available evidence have been reviewed, except where mandatory law requires an earlier remedy.

15. DELAYED OR POTENTIALLY LOST PARCELS

A parcel is not treated as lost merely because it arrives later than the estimated delivery date or tracking temporarily stops updating.

Where a parcel is significantly delayed, GOGOLI may submit an inquiry or claim after the carrier’s applicable waiting period has passed.

The customer may be asked to:

Confirm that the parcel has not been received
Verify the delivery address
Cooperate with the carrier’s investigation
Complete a missing-parcel declaration where reasonably required

If the carrier confirms that the parcel is lost, or the evidence establishes non-delivery, GOGOLI will provide a replacement or refund as required by applicable law and product availability.

16. UNDELIVERABLE, UNCLAIMED, OR REFUSED PARCELS

A parcel may be returned to GOGOLI because of:

An incorrect or incomplete address
An unavailable or unidentified recipient
Failure to collect the parcel
Failure to respond to the carrier
Refusal of delivery
Failure to provide required customs information
Failure to pay duties, taxes, or import charges
An import restriction in the destination country

A refused or unclaimed parcel is not automatically treated as a valid cancellation, withdrawal, or return request.

Once the parcel is returned and inspected, we will contact the customer.

Where permitted by law, any refund may be reduced by non-recoverable costs caused by the failed delivery, including:

Original shipping charges
Return shipping charges
Customs or brokerage charges
Storage or handling fees
Address-correction or redelivery costs

If, because the recipient fails to provide required information, pay applicable import charges, respond to customs or carrier communications, or complete required import procedures, a parcel is abandoned, confiscated, destroyed, disposed of, or otherwise not returned to GOGOLI, no refund will be due except to the extent required by mandatory law.

Where a refund is legally required or otherwise approved, it may, to the extent permitted by law, be reduced by the non-recoverable value of the product and by shipping, customs, brokerage, storage, destruction, disposal, handling, or administrative costs arising from the failed import or delivery.

Personalised, bespoke, or otherwise non-returnable products remain subject to the Returns, Refunds & Cancellations Policy and mandatory law.

If reshipment is available, the customer must confirm the correct address and pay the new shipping charge and any outstanding carrier or customs costs before the parcel is sent again.

17. COMBINED AND SEPARATE SHIPMENTS

We may combine multiple orders or products into one parcel where:

The delivery address is the same
The items can be packed safely together
Customs and carrier requirements allow it
Doing so does not unreasonably delay the order

We may divide an order into separate parcels where necessary because of product size, protection, production timing, customs requirements, or carrier restrictions.

If GOGOLI decides to divide an order for operational reasons, the customer will not be charged an unannounced additional shipping fee.

Separate parcels may arrive on different dates and may have different tracking numbers.

18. SIGNATURE, INSURANCE, AND DELIVERY CONTROLS

For higher-value, fragile, unique, or international orders, GOGOLI may select:

Signature-required delivery
Delivery to the named recipient
Declared-value or insured shipping
Additional tracking
Controlled delivery or other protective services

These measures are used to protect both the customer and GOGOLI.

The recipient may be required to present identification or sign for the parcel where allowed by law and required by the carrier.

19. CUSTOMER-REQUESTED CARRIER

A request to use a specific carrier or service must be approved by GOGOLI before dispatch.

Additional costs must be paid before the requested service is purchased.

If the customer independently selects or commissions a carrier that GOGOLI did not offer, responsibility and risk will be determined according to applicable mandatory law.

20. SHIPPING RESTRICTIONS

We do not ship products where shipment would violate:

Postal or carrier restrictions
Customs or import rules
Export controls
Sanctions
Product-safety requirements
Applicable law

Carrier acceptance does not guarantee that customs authorities will permit import into the destination country.

If a legal or carrier restriction becomes apparent before dispatch, we may cancel the affected item and issue the appropriate refund.

21. CHANGES AND SERVICE INTERRUPTIONS

We may update:

Available carriers
Shipping destinations
Shipping rates
Parcel services
Processing arrangements

to reflect changes in carrier pricing, service availability, customs rules, legal requirements, or operational conditions.

Changes will not retroactively increase the shipping price of an accepted order without the customer’s consent, except where required by law or requested by the customer.

22. CONTACT

For shipping, tracking, delivery, customs, or parcel-related questions, contact:

GOGOLI
Email: gogolihandmade@gmail.com
Location: İstanbul, Türkiye

You may also send us a message through our Contact form.

Please include your order number when contacting us.